RETURN & REFUND POLICY

We want you to love every item you order from our store. If you are not fully satisfied with your purchase, we are here to help.

Eligibility for Returns

• Returns are accepted within 30 calendar days from the date you receive your package.
• Items must be unused, undamaged, and in original packaging, with all tags and accessories intact.
• Custom handmade items are non-returnable unless they arrive broken or defective.
• Damages caused by improper use, drops, or wear are not eligible for return or refund.

How to Start a Return

1. Send us an email to request a return authorization. Please include your order number and photos of the item.
2. Wait for our team’s approval before sending back your goods. Unauthorized returns will not be processed.
3. You are responsible for return shipping fees, unless the item arrives defective or wrong.

Refund Process

Once we receive and inspect your returned item, we will notify you about the refund approval.
Refunds will be issued to your original payment method. Please allow 5–10 business days for the funds to show in your account.

Damaged & Defective Items

If your product arrives broken or defective, please contact us within 48 hours after delivery.
Share clear photos/videos of the package and damaged goods. We will arrange replacement or refund at no extra cost for you.

Exclusions

Sale / clearance items are final sale and cannot be returned or refund